Twin Folders

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Frequently Asked Questions


How do I update my billing information (credit card number, email address, etc.)?


For Windows version users:


Visit your MyCommerce ID area, and update your payment details there. If you don't have User ID and Password yet, click [Request Login/Password] there.

For Mac version users:


Update your billing details at Apple.

How do I manage my subscription?


For Windows version users:


- Visit your MyCommerce ID area and manage your subscription there. If you don't have User ID and Password yet, click [Request Login/Password] there.
- Or contact Twin Folders developer and ask to make changes to your subscription.

For Mac version users:


Manage your subscriptions at Apple.

How do Twin Folders compare files?


Twin Folders checks the last modification date/time for a file. File size and content are not compared.

Are subfolders processed?


Yes.

How do I synchronize files between two computers?


You run Twin Folders on one computer, and should have mapped a folder from another computer to a local file system via netork. This should be done by the means of operating system or a 3rd party software. You also can synchronize files between computers using a removable media.

Can I synchronize to a removable media, like USB flash drive?


Yes, for example for backup purposes.

What if I occasionally select folders that should not be synchronized?


Twin Folders is smart. If it finds that selected folders do not match, it will warn you and will refuse to synchronize.

What is online activation?


For Windows version users:
This is the second step after you enter your registration key. This is intended to prevent multiple unauthorized registrations.
For Mac version users:
Mac version does not use online activation.

Can I activate Twin Folders on several computers?


For Windows version users:
Yes. Twin Folders is licensed on per-user basis, not per-computer. Contact Twin Folders developer if you need to activate Twin Folders on a different computer.
For Mac version users:
Yes. You can use Twin Folders on all of your Macs with the same Apple ID.

What happened to FTP support?


Starting from version 5.0 for Windows (1.0 for Mac), FTP support in Twin Folders has been discontinued. This was done because the FTP protocol is inherently insecure. Support for a secure protocol for accessing remote files, like SFTP or FTPS may be added in the future.